Secure a job in customer success with confidence
Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job!
You want to transition to Customer Success but you're not sure where to start and feel overwhelmed
You're applying to Customer Success jobs but you're getting rejection after rejection and don't know what you're doing wrong
You're looking to take the next step in your career and just need help packaging your skills and experience in a CS way
There's more to landing a Customer Success job than a polished resume and a good response to "tell me about yourself."
To start, there's a massive upfront learning curve if you're transitioning to Customer Success (especially if you're coming from a field outside of tech), and the interviews themselves can be a bit of a mystery box.
After helping hundreds of individuals land 6-figure Customer Success jobs through my guide, content, and one-on-one session, I've created this easy-to-navigate course built on a new framework I've developed called L.A.N.D. here's a quick overview:
Learn - Understand the basics of CS, SaaS, different CS roles, companies, job responsibilities, where to apply, and more.
Align - Design a job search strategy that frames your skills, experience, and expertise in a way that positions you as a promising CS candidate.
Network - Ditch the spray-and-pray method and increase your chances of success by meeting the right people.
Due Diligence - Stand out from the crowd with your interviewing skills, build stellar presentations, and negotiate your salary.
If you’re ready to grow in your career, leave behind the rejections and land a CS job, this course is for you.
Welcome to The Ultimate Course on Landing a Customer Success Job!
Get to know your instructor 👋
L.A.N.D. Framework overview
Read this before you start 👀 PLUS a more extensive resource
Customer Success 101: Learn The Fundamentals of Customer Success From Start to Finish | PART 1
Customer Success 101: Learn The Fundamentals of Customer Success From Start to Finish | PART 2
Align overview
What is a job search strategy?
Customer Success Skills Transfer Sheet Worksheet Template
Customer Success Skills Transfer Worksheet 150 CS Job Responsibilities
Customer Success Skills Transfer Worksheet - Examples
Customer Success Skills Transfer Worksheet - Skills prep
Dealing with lack of experience and/or education
Finding job posts to form your job search strategy
The importance of a resume
What makes a resume, bad?
Writing your optimized resume
Resume Checklist
Gaining more skills/experience
ChatGPT for your resume
TEMPLATE | Resume
TEMPLATE | Resume metrics builder
RESOURCE: Customer Success Terms (In Plain English)
“I stumbled upon Diana's Tiktok channel one night and it changed my entire career trajectory as a single mom. I became obsessed with learning everything that I could about Customer Success and immediately purchased her guide. That guide helped me land my first remote Customer Success Manager role in less than 30 days! I went from being an insurance agent to working for one of the largest Insurtech companies in the country. I nearly doubled my income and found a fulfilling career - all thanks to Diana's content. Forever grateful!”
Jennifer N.“Diana, I just received word that I got the Associate Customer Success role. I am so excited and I can't thank you enough for your support. The presentation and panel went well and I am thankful for your encouragement and feedback. Thanks again, I can't wait to start my journey in Tech in Customer Success.”
B. White“...You helped me with my presentation for a job interview. I wanted to let you know I GOT THE JOB!! I really appreciate the insights you gave me!"”
K. Miller“i loved it ! this course will help all of the people that we are currently looking to transition into CSM. no longer feel alone and at the same time it was a way for me to measure my knowledge in the industry which safe to say it is not bad! keep the great job you're doing you'll be so big in this industry ❤️I love what you’re doing for this community you’ve built!”
A. MelenLearn from Diana