Onboard is a 1-on-1 online career coaching program for future customer success professionals that teaches you:

  1. The fundamentals of customer success, 
  2. Tactics on how to stand out as an applicant in a crowded job market (even if you don't have experience), 
  3. And proven strategies to nail the interview and land the job.


The program is led by an award-winning customer success expert who has helped hundreds of people successfully transition to customer success, Diana De Jesus.  

Is this program for you?

If you identify with any of these points, this program is where you want to be!

  • You feel like your skills align with customer success and you're ready to start your job search journey

  • You're already applying but seem to be getting nowhere and aren't sure what to do

  • You're looking to take the next step in your career and need help packaging your skills and experience in a customer success way

  • You're doing some customer success tasks in your current job and are ready for a full blown customer success job

What's included in the program

  • 1-on-1 Sessions

  • Exclusive Community

  • Presentation Template

  • Job Search Strategy

  • Resume & LinkedIn Optimization

  • Salary Negotiation Prep

Don't get caught up

Learn from the experts

Onboard isn't about redoing your resume and applying to jobs for you–any coaching program can do that. We're here to help you get the job and succeed once you're hired. We believe that having a foundation rooted in learning is what sets our fellows apart and gets them hired!

Program Details



It’s time to meet your coach! This will be an assessment call to understand where you are in your job search process so we can tailor the coaching program to your needs. 

Module 1: Asset Collection & Learning 

Because a customer success expert leads this program, you’ll learn basic and advanced customer success concepts so you can show up confidently in interviews. We’ll also collect your resume, cover letter, and LinkedIn profile. 

Module 2: Job Search Strategy

Gone are the days when you apply to EVERY job. During this week, we’ll work 1:1 to outline your personalized job search strategy. This will set the tone for the rest of the coaching program. 

Module 3: Asset Optimization

Now that we know your job search strategy, we’ll focus on ensuring you’re marketing yourself well, which means your resume and LinkedIn are redone. It’s now time to apply! 

Module 4: Stand-Out Tactics 

This core part of our program will focus on how to help you stand out during the application process, interview strategies so you can effectively communicate why you’re the best candidate for the job, and practice what you learn through our rigorous mock interviews. 

Module 5: Salary Research & Feedback 

There’s no one-size-fits-all approach to salaries in customer success. That’s why we’ll walk you through how to tackle this in a way that helps you get paid what you deserve. By this point, you would’ve heard back from companies (hopefully with good news), but if not, we’ll review the feedback and make adjustments. 

Ongoing Support 

You’re not alone in this journey. Through Onboard, you’ll have access to an exclusive community with folks who are also part of the coaching program. You’ll also have access to Diana and her team for ongoing support and office hours. 

Want to chat first? 

Book a 15-minute call with me here.

We have options

We offer different pricing options to fit your needs.

Hear it from others

“ I wanted to express my gratitude for the incredible impact you had on my journey transitioning into the world of customer success. Less than a year ago, I found you on TikTok (who said TikTok is not life-changing) I eagerly signed up for your CS Job Search Strategy Call, and that 30-minute session turned out to be pivotal in helping me secure my very first CS role. I gained invaluable insights and knowledge during our conversation, which undoubtedly played a significant role in my success. ”

T. Tomillo

“Diana, I just received word that I got the Associate Customer Success role. I am so excited and I can't thank you enough for your support. The presentation and panel went well and I am thankful for your encouragement and feedback. Thanks again, I can't wait to start my journey in Tech in Customer Success "”

B. White

“I'd like to say THANK YOU to Diana for all you've helped me with. I had started my journey and needed a good pep talk and direction on where to go and how to prepare. After a few 1:1 brainstorming sessions with Diana, I was confident in my journey and started applying. I'm glad to say I had 0ver 10+ interviews and her knowledge and insight helped me land my current role with an AMAZING company. I highly recommend using Diana's resources as they are GOLD. ”

B. Busto

“...You helped me with my presentation for a job interview. I wanted to let you know I GOT THE JOB!! I really appreciate the insights you gave me!”

K. Miller

Meet your coach

Diana De Jesus


Diana De Jesus is the founder of The Customer Success Project. With over 10 years in the tech space, she is an award-winning Customer Success Leader who's been featured in publications like Forbes and Business Insider. She has a strong online presence, sharing her knowledge and the importance of Customer Success in business. Driven by her commitment to professional development, she has helped hundreds of customer success professionals through her content, coaching, and training. Her goal is to help Customer Success professionals #upskill and level up in their careers.


  • How much does it cost?

    Onboard costs $897, which can be paid over the course of 3 months ($332 per month) or save 10% off of the total price by making one upfront payment of $807.

  • How long is this program?

    We're working at your pace! This coaching program includes eight 1-on-1 sessions. Most people complete the modules within four weeks on average and have access to the community for three months.

  • What is the time commitment?

    At minimum, we require one Netflix binge (5-8 hours) per week dedicated to your learning and job search throughout this program.

It's your time to land a Customer Success job