It doesn't have to feel like you're at a "startup" all of the time.

If you're a CSM working at a startup company or whose CS department is currently being developed, feeling overwhelmed is not uncommon. 

You're constantly starting things from scratch, wearing multiple hats, juggling myriad priorities, and often, building the plane as you're flying it.

You're not alone in this journey.

Yet, despite its challenges, being at the helm of Customer Success in a startup or a developing Customer Success department is incredibly rewarding.

Hi, I'm Diana. I've been in your shoes before as a CSM. I've worked CS at a CS Platform (I've seen A LOT) and coached CSMs to help them level up in their careers.

If you're ready to transcend the trial-and-error approach and embrace a structured, insightful path to growth, the "Startup" CSM Upskill Coaching Track is what you need. 

How the coaching works

  • 1. Initial Assessment

    Our journey kicks off with a deep dive into understanding where you're at and where you want to be. Through a comprehensive self-assessment, we'll uncover your current challenges, your book of business, the unique dynamics of your company, and, most importantly, your aspirations and areas for growth. This initial step ensures the program is tailored specifically to you, setting the stage for impactful development.

  • 2. Upskill Action Plan

    With insights from your assessment, we'll craft a personalized 3-month upskill path plan. This isn't about cookie-cutter solutions; it's a bespoke blueprint for your success. You'll receive an actionable plan that outlines clear milestones and strategies for skill development, complete with resources and templates. Plus, we'll share best practices on how to track your progress effectively, ensuring you're not just moving forward, but soaring.

  • 3. Ongoing Coaching

    Over the next three months, we'll engage in 3 hours of targeted coaching sessions, recommended as bi-weekly 30-minute check-ins. These sessions are your time to shine, discuss your progress, tackle any roadblocks, and refine your strategy as you evolve. Think of these as your personal pit stops to refuel and recalibrate on your journey to becoming a standout CSM.

  • 4. Final Check-In

    We'll sit down for a 30-minute check-in as we hit the three-month milestone. This is where we celebrate your wins, analyze your journey, and identify areas for continuous improvement. Based on your progress, we'll also offer additional support and guidance to ensure you're equipped to maintain momentum and keep achieving your goals.

Is coaching right for you?

Coaching isn't for everyone. But if any of the following sound like you, coaching may be right for you, right now:

  • Wants to grow faster than you could on your own

  • Wants to avoid roadblocks and tap into the experience that will help you get there quickly

  • You look forward to the perks that come from coaching (like better pay, more recognition, and the pride that comes from your achievements)

FAQ

  • Isn't coaching expensive? Why pay when I can probably figure it out on my own?

    While it's true that coaching is an investment, it's one that often pays for itself. As an experienced Customer Success professional, I bring a lot of knowledge and expertise that can significantly shorten your learning curve. By working with me, you're not just paying for advice; you're investing in a proven pathway to success. Clients often find that the benefits – like promotions, salary increases, and enhanced professional recognition – far outweigh the cost of coaching. You're not only gaining immediate guidance and support but also equipping yourself with skills and strategies that will serve you throughout your career.

  • I'm new to the CS field. Is coaching right for me?

    Absolutely! Whether you're just starting out or looking to refine your skills, coaching is tailored to meet you where you are in your career journey. The very beginning of your journey is often the hardest. Getting support in your corner is a smart move!

  • What makes "The StartUp CSM" track different from other coaching programs?

    "The StartUp CSM" is uniquely tailored to address the challenges of CSMs working in startup environments or in companies with developing customer success departments. Unlike generic coaching programs, it offers targeted solutions, from creating operating systems to implementing effective processes designed to thrive in dynamic, resource-constrained environments.

  • What results can I expect from CSM coaching?

    Your results will depend on the coaching track you select and the work you put in. In general, clients gain clarity in their career goals, develop vital skills, improve job performance, and enhance their chances for career advancement and recognition.

  • Do I have to be a CSM to do these programs?

    No, these upskill tracks can also apply to you if you’re in an adjacent role or within the CS department.

  • Is this only for CSMs working at a startup?

    While the title says "startup", you don't have to be working at a startup. Plenty of companies are actively developing their customer success departments (maybe they just got started with their CS department or they've been gradually building it out over time), and if you're working at one of those companies, you can benefit from this coaching program.

  • What if I don't achieve my desired outcomes?

    Our goal is to ensure you see tangible progress in your career development. The initial assessment and personalized action plan are crafted to align with your goals. Plus, the regular check-ins are there to adjust strategies as needed. If you're committed to the process and actively engage with the program, we're confident you'll see significant improvements.

  • Is the investment worth it?

    We believe in delivering value that far exceeds the investment. Beyond the coaching sessions, you're gaining access to a wealth of resources, and templates, not to mention the personalized guidance tailored to your specific career goals. This program is an investment in accelerating your career growth.

  • Can I really see a change in just three months?

    Yes! While career development is a continuous journey, the focused nature of this program, combined with expert guidance and actionable strategies, is designed to produce noticeable results within three months. The key is the application of learned strategies and the utilization of provided resources and templates.

Get to the next level in your CS career, starting today